CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Sholavandan; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong in Tamil Nadu is hiring for a role focused on promoting products and services, cross-selling, and maintaining strong relations with customers and prospects. The candidate will manage day-to-day lending/financial service activities, drive promotions, and contribute to branch profitability.

The position requires a graduate with freshers or up to 1 year of lending/financial services experience, and strong communication in the local language and English.

Qualifications

• Graduate with willingness to start a career in lending/financial services.
• Freshers or 1 year experience acceptable.
• Strong communication and cross-selling abilities.
• Proficiency in local language and English.

Responsibilities

• Promote and maintain positive relations with all contacts, customers and potential customers.
• Promote products and services; cross-sell and upsell at every opportunity.
• Contribute to branch profitability by achieving productivity targets.
• Handle day-to-day transactions and maintain data and records.
• Drive promotional activities for marketing and customer acquisition.
• Retain customers by improving their financial well-being.

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services