CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Visakhapatnam District; On-site; INR 250,000 - 380,000; Full time

Job summary

Muthoot Fincorp Ltd. in Visakhapatnam is looking for fresh graduates or candidates with up to 1 year in lending/financial services to join our branch operations.

You will assist in customer engagement, product promotion, and day-to-day financial transactions. Ideal candidates have graduate qualifications, strong communication skills in local language and English, and a willingness to learn in a fast-paced retail finance environment.

Qualifications

• Process knowledge/orientation.
• Cross selling and upselling skills.
• Business development abilities.
• Excellent communication in local language and English.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services