CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Brahmapur; On-site; INR 240,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. in Brahmapur seeks a Graduate with up to 1 year in lending/financial services to support day-to-day branch operations and customer outreach. You will promote products, handle transactions, and help build lasting customer relationships for profitable growth.

The role emphasizes cross-selling, process orientation, and effective communication in local language and English to serve diverse customers and achieve branch targets.

Qualifications

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve productivity targets to meet branch profitability
• Cross-sell and up-sell products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day to day transactions and valuables
• Maintain all data and records related to daily transactions
• Retain customers by focusing on improving their financial well-being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services