CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Gumanpura; Vor Ort; INR 200.000 - 320.000; Vollzeit

Zusammenfassung

Muthoot Fincorp Ltd. in Punjab is seeking a Graduate with freshers or up to 1 year of experience in lending/financial services. The role focuses on promoting banking products, maintaining strong customer relations, and ensuring smooth branch operations.

Candidate should be proficient in local language and English, ready to handle daily transactions, and contribute to achieving branch targets and overall financial well-being of customers.

Qualifikationen

• Graduate with freshers or up to 1 year experience in lending/financial services.
• Strong communication in local language and English.
• Willingness to learn and adapt to banking operations.

Aufgaben

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Aim for productivity to meet branch profitability targets.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers to improve their financial well-being.

Kenntnisse

Process orientation

Cross selling / Upselling

Business development

Communication skills (local language +

Ausbildung

Graduate

Jobbeschreibung

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services