Customer Service Executive

Tata Capital; Vellore; On-site; INR 300,000 - 520,000; Full time

Job summary

Tata Capital in Tamil Nadu, India is seeking a customer service professional to handle inquiries across multiple channels, resolve issues with courtesy, and process transactions efficiently. You will maintain accurate records of interactions, collaborate with internal teams to improve overall customer satisfaction, and escalate complex cases to senior management when necessary.

Join a PE-backed, established financial services group offering structured training, supportive team culture, and

Qualifications

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.