Customer Service Executive

Tata Capital; Nizamabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in India is seeking a customer service professional to handle inquiries and provide accurate information about products and services. You will work to build strong relationships with customers and support retention through excellent service.

Collaborating with internal teams, you will contribute to process improvements and ensure high levels of product knowledge are communicated clearly to customers, enhancing overall customer experience.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively communicate with customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively communicate with customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.