Customer Service Executive

Tata Capital; Rewari; On-site; INR 167,000 - 279,000; Full time

Job summary

Tata Capital is seeking a customer service professional to handle inquiries and resolve issues with a customer-first approach. You will provide service via multiple channels, process requests and transactions efficiently, and maintain precise records of interactions.

Collaboration with internal teams will help improve satisfaction and escalate complex issues to senior management when required. This role focuses on delivering high-quality support while maintaining accurate documentation and

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.