CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Vijayawada; Teletrabalho; INR 250 000 - 450 000; Tempo integral

Resumo da oferta

Muthoot Fincorp Ltd. is seeking a frontline professional to support branches and enhance customer experiences in lending/financial services. The role emphasizes promoting products, cross-selling, and driving referral-based customer acquisition while maintaining accurate daily transaction records.

The candidate will work to build strong relationships with customers, ensuring quality service and contributing to the financial well-being of clients in the local community.

Qualificações

• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsabilidades

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards transforming the life of the common man by improving their financial well being.

Conhecimentos

Process orientation

Cross selling

Business development

Communication skills

Formação académica

Graduate

Descrição da oferta de emprego

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services