CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Sultanpur; On-site; INR 250,000 - 380,000; Full time

Job summary

PeopleStrong is seeking a graduate or fresher (0-1 year) for lending/financial services roles in Uttar Pradesh. You will handle day-to-day transactions, promote products, maintain records, and build customer relationships to improve financial well-being. Strong communication in local language and English is required.

The role emphasizes cross-selling and promotional activities to drive branch profitability and growth. This is a full-time, on-site position based in Sultanpur.

Qualifications

• Process knowledge/orientation
• Cross selling / upselling skills
• Business development
• Communication skills – proficiency in local language and English

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services