CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Rampura Phul; On-site; INR 180,000 - 280,000; Full time

Job summary

PeopleStrong in India invites fresh graduates or candidates with up to 1 year of lending/financial services experience to join as a branch relationship officer. You will promote products, cross-sell and upsell, and drive customer acquisition through referrals.

You will handle day-to-day transactions, maintain data records, and work in the local language and English to build trust and improve customers' financial well-being, contributing to branch profitability and service excellence.

Qualifications

• Educational qualification – Graduate.
• Freshers or up to 1 year experience in lending/financial services.
• Excellent communication in local language and English.

Responsibilities

• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being.

Skills

Cross Selling

Communication Skills

Relationship Mgmt

Language Proficiency

Education

Graduate

Job description

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services