Customer Service Executive

Movate Technologies; Chennai District; On-site; INR 279,000 - 391,000; Full time

Job summary

Movate Technologies in Chennai is seeking a customer support executive to handle Hindi-language inquiries via phone, resolve issues, and ensure a smooth customer experience.

The role requires 0–1 year in BPO, strong Hindi written and spoken skills, night shifts Mon-Fri, and basic computer knowledge with MS Office.

Qualifications

• 0–1 years of experience in BPO/Call Centre industry or related field.
• Strong proficiency in Hindi speaking and writing.
• Night shifts from Monday to Friday with weekends off.
• Basic computer knowledge with MS Office familiarity.

Responsibilities

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in Hindi language.
• Process customer requests, complaints, and feedback in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.

Skills

Hindi language proficiency

Communication skills

Tools

CRM software

MS Office

Job description

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in Hindi language.
• Process customer requests, complaints, and feedback in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.

Job Requirements :

• 0-1 years of experience in BPO/Call Centre industry or related field.
• Strong proficiency in Hindi speaking and writing skills (written & spoken).
• Ability to work on night shifts from Monday to Friday (with weekends off).
• Basic computer knowledge with familiarity with MS Office applications.