Customer Service Executive

Tata Capital; Narmada District; On-site; INR 250,000 - 380,000; Full time

Job summary

Tata Capital in India is seeking a customer service representative to handle inquiries via phone, email and chat, and resolve issues efficiently with a focus on customer satisfaction.

You will collaborate with internal teams to resolve complex customer issues, build lasting relationships, and identify opportunities to upsell and cross-sell products or services to enhance the customer experience and company revenue.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain strong relationships with customers to enhance satisfaction.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain strong relationships with customers to enhance satisfaction.
• Identify opportunities to upsell and cross-sell products or services.