Customer Service Executive

Tata Capital; Dadri; On-site; INR 200,000 - 350,000; Full time

Job summary

Tata Capital in Dadri, Uttar Pradesh is seeking a customer support professional to handle inquiries and resolve issues with professionalism. You will provide accurate information about products and services, build lasting customer relationships, and collaborate with internal teams to address complex complaints.

You will also contribute to process improvements and maintain strong product knowledge to support customers effectively.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.