Customer Service Executive

Tata Capital; Bilaspur; On-site; INR 300,000 - 500,000; Full time

Job summary

Tata Capital is hiring for a customer service professional in India. You will handle inquiries across channels and resolve issues to ensure high customer satisfaction.

You will collaborate with internal teams, build strong customer relationships, and identify opportunities to upsell products and services, contributing to overall service quality. The role emphasizes empathetic communication and timely responses to improve customer journeys.

Qualifications

• Experience in customer service preferred.
• Excellent communication and problem-solving skills.
• Ability to upsell and cross-sell relevant products.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain strong relationships with customers to enhance satisfaction.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Customer service

Communication skills

Issue resolution

Relationship building

Upselling

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain strong relationships with customers to enhance satisfaction.
• Identify opportunities to upsell and cross-sell products or services.