Customer Service Executive

Tata Capital; Shimoga District; On-site; INR 240,000 - 420,000; Full time

Job summary

Tata Capital in Shimoga District is seeking a dedicated Customer Service Associate to handle inquiries and resolve issues across multiple channels. You will maintain accurate records and collaborate with internal teams to boost customer satisfaction.

Ideal candidates excel at professional communication, problem solving, and processing transactions efficiently while escalating complex cases to senior management as needed. This role offers growth in a dynamic financial services environment.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.