CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Sunam; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking graduates for a branch role in Punjab to promote financial products, build strong customer relationships, and drive referrals. You will support daily transactions, maintain records, and contribute to branch profitability by meeting targets.

Freshers or up to 1 year of experience in lending or financial services is welcome, with proficiency in local language and English.

Qualifications

• Process knowledge/orientation.
• Cross Selling / Upselling skills.
• Business Development.
• Communication skills in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables; maintain data and records for daily transactions.

Skills

Cross Selling

Upselling

Business Development

Communication Skills

Process Knowledge

Education

Graduate

Job description

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services