CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Gorakhpur District; On-site; INR 300,000 - 400,000; Full time

Job summary

PeopleStrong in Gorakhpur seeks a graduate for a role in lending/financial services. You will promote products, build relationships with customers, and drive cross-sell and referral programs to support branch profitability.

You will manage daily transactions and maintain records to help customers achieve better financial well-being. The position emphasizes process knowledge, strong communication, and business development with fluency in the local language and English.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Promote and maintain positive relations with contacts, customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Drive promotional activities and referral programs for customer acquisition.
• Handle day-to-day transactions and maintain data/records.
• Contribute to branch profitability targets through effective customer engagement.

Skills

Process knowledge

Cross selling upselling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services