CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Ludhiana; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 0–1 year in lending/financial services for a role focused on customer relations, cross-selling, and branch performance. You will promote products, handle daily transactions, and maintain records while building strong customer connections in Ludhiana.

The position targets freshers or candidates with up to one year of relevant experience, requiring strong communication in local language and English.

Qualifications

• Graduate degree is required.
• Freshers or up to 1 year of experience in lending/financial services.
• Strong communication skills in local language and English.
• Ability to cross-sell and upsell products to customers.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote and cross-sell/up-sell products and services at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by helping improve their financial well-being.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services