CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Secunderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. is hiring for a role focused on promoting products and services, maintaining customer relationships, and achieving branch profitability. Fresh graduates or candidates with up to 1 year of lending/financial services experience are encouraged to apply.

The candidate should possess a graduate degree and strong communication skills in both the local language and English to interact with customers and drive business development across branches.

Qualifications

• Understanding of standard operating processes and adherence to guidelines.
• Ability to cross-sell and upsell financial products to customers.
• Ability to identify and pursue business development opportunities.
• Proficiency in local language and English for clear communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Help achieve branch profitability targets through productive work and sales.
• Promote and cross-sell products and services at every opportunity.
• Conduct marketing activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables accurately.
• Maintain data and records of daily transactions.
• Retain customers and contribute to improving financial well-being of customers.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services