CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Hapur; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. in Uttar Pradesh seeks a Graduate with freshers or 1 year in lending/financial services for an on-site branch role. You will support day-to-day banking operations, promote products, and build customer relationships.

You will drive cross-selling, manage referrals, and help achieve branch profitability while maintaining data records and ensuring process adherence. Excellent communication in English and local language, with a customer-first approach, and willingness to learn.

Qualifications

• Graduate with freshers or 1 year in lending/financial services.
• Strong communication in English and local language.
• Good interpersonal and sales aptitude.

Responsibilities

• Ensure quality of business and efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers and aim to transform their financial well-being.

Skills

Process knowledge

Cross selling / upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services