Customer Service Executive

Muthoot Fincorp Limited; Sangli District; On-site; INR 250,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited in India seeks a Customer Service Executive to deliver exemplary service at the branch, handle day-to-day transactions and help acquire customers through referrals.

The role emphasizes relationship building, cross-selling, and maintaining transaction records with a digital mindset to enhance customers' financial well-being.

Qualifications

• Graduate with a willingness to work in lending/financial services.
• Excellent communication in local language and English; customer-focused.
• Strong ability to manage time and follow processes, with a digital mindset.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Meet branch productivity targets and contribute to profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services