Customer Service Executive

Muthoot Fincorp Limited; Bavla; On-site; INR 180,000 - 280,000; Full time

Job summary

Muthoot Fincorp Limited in Gujarat's Bavla region is hiring for a frontline customer relationship role focused on lending and financial services. You will ensure quality of business and operational efficiency through disciplined process adherence, promote products, and handle day-to-day transactions.

Freshers with up to 1 year of experience will fit, and candidates should possess strong communication in local language and English, with a digital mindset and ability to build relationships, retain

Qualifications

• Graduate with fresher or up to 1 year experience in lending or financial services.
• Strong customer service and cross-selling orientation.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation


• Customer Service & Retention Focus


• Digital Mindset


• Relationship Building


• Process Knowledge/ Orientation


• Effective Time Management


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services