Customer Service Executive

Muthoot Fincorp Limited; Korba District; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Limited in Korba district, Chhattisgarh, seeks a Customer Service Executive to reinforce branch operations and customer relations. The role emphasizes adherence to processes, accuracy in transactions, and proactive service to drive financial wellbeing.

You'll engage customers, cross-sell financial products, conduct promos, and maintain records, while ensuring excellent service and branch profitability through disciplined execution.

Qualifications

• Graduate qualification; freshers or up to 1 year in lending or financial services.
• Strong communication in local language and English.
• Proactive relationship-building and customer retention mindset.

Responsibilities

• Handle day-to-day transactions and valuables with accuracy.
• Promote products and services, and cross-sell during customer interactions.
• Maintain records of daily transactions and update relevant data.
• Achieve productivity targets and support branch profitability.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services