Walk-in | Customer Support Specialist

ADP Private Limited; Hyderabad; Hybrid; INR 400,000 - 700,000; Full time

Job summary

ADP Private Limited in Hyderabad is seeking a client-facing International Voice Process Executive with 2 to 7 years of experience. The role requires excellent communication skills and the ability to handle customer interactions with empathy and efficiency.

The candidate will interact with global clients (US/UK/AU regions), manage conversations over voice calls, and strive to deliver superior customer experiences while maintaining professional conduct and strong relationship-building skills.

Qualifications

• Graduate in any discipline.
• Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles.

Responsibilities

• Serve as primary contact for international clients via voice calls.
• Handle inbound/outbound customer interactions with professionalism.
• Understand client requirements and provide accurate resolutions.
• Ensure high CSAT through quality service.
• Build and maintain client relationships through effective communication.
• Document customer interactions in CRM systems.
• Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores).
• Escalate critical issues to appropriate teams.

Skills

Excellent spoken English

Global accent

Client-handling

Active listening

Night shifts

Education

Graduate

Job description

Role Overview

We are seeking a client-facing International Voice Process Executive with 2 to 7 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.

Key Responsibilities

• Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
• Handle inbound/outbound customer interactions with professionalism and clarity
• Understand client requirements and provide accurate, timely resolutions
• Ensure high levels of customer satisfaction (CSAT) through quality service
• Build and maintain strong client relationships through effective communication
• Document customer interactions and updates in CRM systems
• Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
• Identify opportunities for process improvement or upselling (if applicable)
• Escalate critical or unresolved issues to appropriate teams

Required Skills

• Excellent spoken English with neutral/global accent
• Strong client-handling and interpersonal skills
• Ability to manage difficult conversations professionally
• Active listening and problem-solving abilities
• Ability to work in night/rotational shifts

Qualifications

• Graduate in any discipline
• Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles