Customer Service Executive

Think People Solutions; Gurugram District; Hybrid; INR 279,000 - 502,000; Full time

Job summary

Think People Solutions in Gurugram is seeking a customer-focused professional for an international voice process. The role centers on inbound interactions in a fast-paced contact centre and requires strong communication and empathy to deliver excellent service.

You will work in rotational shifts with week-offs, and attend 5 days of on-site training. The position offers a structured path in customer contact operations with emphasis on privacy and risk-aware handling of information.

Qualifications

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Attend 5 days of work from the office during the training period.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with empathy and emotional intelligence.
• Ability to learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools simultaneously.
• Ability to perform effectively in a fast-paced, high-volume contact centre environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact centre operations.

Responsibilities

• Handle inbound customer interactions in a contact centre environment.
• Interact with customers across international markets while delivering a high-quality client experience.
• Engage in high-paced, continuous customer engagement and back-to-back calls.
• Adapt to changing business requirements, schedules, and shift patterns.

Skills

Excellent communication

Customer-centric approach

Emotional intelligence

Adaptability

Multi-tasking

Fast-paced performance

Risk management awareness

Data privacy sensitivity

Stable employment history

Job description

Profile Eligibility Criteria

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Ability to attend 5 days of work from the office during the training period.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with high levels of empathy and emotional intelligence.
• Ability to quickly learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools simultaneously.
• Ability to perform effectively in a fast-paced, high-volume contact centre environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact centre operations.

Role Environment

• Customer-facing role within a contact centre environment.
• Primarily focused on handling inbound customer interactions.
• High-paced environment involving continuous customer engagement and back-to-back calls.
• Requires flexibility to adapt to changing business requirements, schedules, and shift patterns.
• Opportunity to interact with customers across international markets while delivering a high-quality client experience.