Customer Service Executive

Tata Capital; Rohtak; On-site; INR 300,000 - 460,000; Full time

Job summary

Tata Capital in Rohtak, India seeks a customer service professional to handle inquiries and resolve issues with professionalism. The role focuses on providing accurate product information and building customer loyalty.

You will collaborate with internal teams to resolve complex complaints, participate in process improvements, and maintain strong product knowledge to communicate effectively with customers, contributing to a superior experience.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively communicate with customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively communicate with customers.