Call Center Executive

Ebixcash Global Services; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

Ebixcash Global Services is seeking a Customer Service Representative to handle customer inquiries and resolve issues professionally. You will provide exceptional service to ensure customer satisfaction and work in a team to achieve common goals.

In this role, you will use strong problem-solving skills to address complex issues, maintain accurate records of customer interactions and transactions, and continuously update your knowledge of Ebixcash's products and services.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Utilize problem-solving skills to address complex issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Utilize problem-solving skills to address complex issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services.