CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Rampurhat; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate for a front-line role in West Bengal, Rampurhat. The role focuses on maintaining branch operations, promoting products, and building strong customer relationships.

You will cross-sell and upsell offerings, participate in promotional activities, handle daily transactions, and ensure accurate data records while aiming to retain customers and improve their financial well-being.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence in branches.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables responsibly.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process knowledge

Cross-selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services