CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Bijwasan; On-site; INR 240,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for a fresher/1-year experienced professional to join our branch network in Delhi. The role focuses on customer acquisition, cross-selling financial products, and maintaining robust branch operations.

You will promote products, build lasting relationships, and ensure smooth day-to-day transactions with accurate record-keeping. Ideal candidates are graduates fluent in local language and English, with strong communication and a willingness to develop in

Qualifications

• Graduate with 0–1 year experience in lending/financial services.
• Freshers welcome in this role.
• Proficiency in local language and English; strong communication skills.

Responsibilities

• Ensure quality and efficiency through process adherence in branches.
• Promote and maintain relations with customers and prospects.
• Achieve productivity to contribute to branch profitability targets.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and maintain data/records.

Skills

Process knowledge

Cross-selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services