CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Wagholi; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a branch staffer in Wagholi, Maharashtra. The role emphasizes process adherence, customer engagement, and promoting financial products. Fresh graduates or candidates with up to 1 year in lending/financial services are welcome to apply.

You will be responsible for handling daily transactions, maintaining records, and driving referrals to grow branch profitability. Strong communication in local language and English is important for success in this position.

Qualifications

• Must have understanding of process orientation and compliance.
• Ability to cross-sell and upsell financial products.
• Experience or willingness to work in lending/financial services.

Responsibilities

• Maintain branch operations and ensure smooth everyday transactions.
• Promote products and services; actively cross-sell and upsell to customers.
• Build and sustain positive relations with customers and contacts.
• Drive marketing/promotional activities and referrals to acquire new customers.
• Handle day-to-day transactions and valuables with accuracy and security.
• Maintain data and records of daily transactions and customer interactions.
• Contribute to branch profitability by meeting productivity targets.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services