CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Bulandshahr; On-site; INR 201,000 - 335,000; Full time

Job summary

Muthoot Fincorp Ltd. in Uttar Pradesh is seeking a Graduate with freshers or up to 1 year experience in lending/financial services to join our branch team.

You will ensure quality of business, maintain relations with customers, promote products, and drive referrals while handling day-to-day transactions. Strong communication in local language and English is essential for growth and customer satisfaction.

Qualifications

• Proven process knowledge and orientation.
• Strong cross-selling and upselling abilities.
• Business development mindset with customer focus.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Aim to transform customers' financial wellbeing.

Skills

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services