CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Mahendragarh; On-site; INR 250,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate to support branch operations in Haryana. Freshers or candidates with up to 1 year in lending/financial services are welcome. The role focuses on processing, customer engagement, and promoting financial products to grow branch profitability.

Ideal candidates will have strong communication skills in the local language and English, a process-oriented mindset, and a customer-first approach to drive growth and financial well-being.

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.
• Strong cross-selling and upselling abilities.
• Excellent communication in local language and English.
• Process-oriented with customer service focus.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.

Skills

Process Orientation

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services