Customer Service Executive

Hexolt; Panvel; Hybrid; INR 180,000 - 300,000; Full time

Job summary

Hexolt in Panvel, Maharashtra, invites applications for a Customer Service professional to manage inbound calls, resolve inquiries, and provide product information with professional communication.

On-site role requiring 1-3 years in a BPO environment, strong process knowledge, and the ability to upsell based on customer needs. Excellent communication and composure under pressure are essential.

Qualifications

• 1-3 years of experience in BPO/Call Centre with focus on Customer Service/Telecalling/Voice Process.
• Strong knowledge of inbound and outbound processes and telesales techniques.
• Excellent communication skills with ability to handle high-pressure situations calmly.

Responsibilities

• Handle inbound calls from customers to resolve queries and concerns in a timely and professional manner.
• Process customer requests, provide product information, and offer solutions through effective communication.
• Maintain accurate records of interactions using CRM software for tracking purposes.
• Identify opportunities to upsell or cross-sell relevant products based on customer needs.

Skills

Customer Service

Communication

Telesales

Tools

CRM Software

Job description

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide product information, and offer solutions to their issues through effective communication skills.
• Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.

Job Requirements :

• 1-3 years of experience in BPO/Call Centre environment with focus on Customer Service/Telecalling/Voice Process.
• Strong knowledge of inbound process, outbound process, telesales techniques, and voice processing procedures.
• Excellent communication skills with ability to handle high-pressure situations calmly.