Telecalling Executive

Mahtta & Co.; Ludhiana; On-site; INR 150,000 - 230,000; Full time

Job summary

Mahtta & Co. in Ludhiana seeks a telecalling professional with 1-2 years of experience to handle inbound and outbound calls, telemarketing, and domestic voice processing. You will execute telesales activities and maintain comprehensive records of customer interactions.

The role requires strong communication skills, ability to work in rotational shifts including evenings and weekends as per business needs.

Qualifications

• 1-2 years of experience in telecalling or related field (BPO/Call Centre).
• Strong knowledge of inbound/outbound calling, telemarketing, and sales process execution.
• Excellent communication skills for effective interaction with customers over phone.

Responsibilities

• Handle inbound calls, outbound calling, telemarketing, domestic calling, and domestic voice processing activities.
• Execute sales processes through telesales and outbound selling techniques.
• Manage incoming/outgoing calls efficiently to meet customer requirements.
• Provide excellent communication skills to resolve customer queries promptly.
• Maintain accurate records of all interactions with customers.

Skills

Telecalling

Sales process

Communication skills

Job description

Roles and Responsibilities

• Handle inbound calls, outbound calling, telemarketing, domestic calling, and domestic voice processing activities.
  
• Execute sales processes through telesales and outbound selling techniques.
  
• Manage incoming/outgoing calls efficiently to meet customer requirements.
  
• Provide excellent communication skills to resolve customer queries promptly.
  
• Maintain accurate records of all interactions with customers.
  

Desired Candidate Profile

• 1-2 years of experience in telecalling or related field (BPO/Call Centre).
  
• Strong knowledge of inbound/outbound calling, telemarketing, and sales process execution.
  
• Excellent communication skills for effective interaction with customers over phone.
  
• Ability to work on rotational shifts including evenings and weekends as per business needs.