Customer Service Executive- Chat

TP; Mohali; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

TP in Mohali, India, is hiring for a BPO/call center role. You will handle customer inquiries via emails, chats, or calls and provide accurate information about our products and services.

The role involves multitasking across conversations, using CRM systems, and identifying upsell opportunities. Freshers and undergraduates may apply, with training provided as needed.

Qualifications

• 0-10 years of experience in BPO/Call Centre environment/Any.
• Good communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in using computer software applications such as CRM systems.
• Freshers can also apply for this role./Under grad also .

Responsibilities

• Handle customer inquiries via emails, chats, or calls to resolve issues professionally.
• Provide accurate information on products/services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Escalate complex issues to senior team members when necessary.

Skills

Communication skills

Multitasking

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries via , emails, or chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment/Any.
• Good communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in using computer software applications such as CRM systems.
• Freshers can also apply for this role./Under grad also .