Customer Service Executive

Muthoot Fincorp Limited

Palakonda

In loco

INR 180.000 - 240.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Muthoot Fincorp Limited is seeking a Customer Service Executive to support branch operations in Andhra Pradesh. Freshers or up to 1 year of experience in lending/financial services are welcome. The role emphasizes quality service, data handling, and promotional activities to grow customer base.

Responsibilities include maintaining records, handling daily transactions, and cross-selling financial products while building lasting relationships with customers to enhance financial well-being.

Competenze

Result Orientation
Customer Service & Retention Focus
Digital Mindset
Relationship Building
Process Knowledge/ Orientation
Effective Time Management
Cross Selling / Upselling Skills
Business Development
Communication Skills – Proficiency in local language and English

Mansioni

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Conoscenze

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes