Customer Service Executive

Muthoot Fincorp Limited; Thoothukudi; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Limited in Tamil Nadu is hiring a Customer Service Executive to support branch operations and ensure efficient service delivery. The role emphasizes customer engagement, product promotion, and data accuracy in daily transactions.

Fresh graduates or candidates with up to 1 year of lending/financial services experience are welcome. Proficiency in local language and English is essential for effective customer interactions and relationship building.

Qualifications

• Strong communication skills in local language and English.
• Result oriented with focus on customer service and retention.
• Ability to cross-sell and upsell products.
• Good relationship building and time management abilities.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence at branches.
• Promote products and services, cross-sell and upsell at every opportunity.
• Drive promotional activities and referral programs for customer acquisition.
• Handle day-to-day transactions and valuables, maintain data/records.

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services