Customer Service Executive

Muthoot Fincorp Limited; Chittoor; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited in India invites a Customer Service Executive to engage customers, promote products, and maintain branch operations with a focus on service quality and efficiency.

The role requires a graduate, freshers or up to 1 year in lending/financial services, strong communication in local language and English, and the ability to cross-sell and build relationships.

Qualifications

• Graduate with a minimum educational qualification as stated.
• Freshers or up to 1 year experience in lending or financial services preferred.

Responsibilities

• Ensure quality of business and branch efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to contribute to branch profitability.
• Handle day-to-day transactions and maintain data/records of daily activity.
• Drive marketing activities and referrals for customer acquisition.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication

English Proficiency

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services