CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Guntur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for a Graduate role focused on lending and financial services. Freshers or candidates with up to 1 year of experience will contribute to branch performance by promoting financial products, maintaining records, and engaging customers. Strong communication in English and local language is required.

Role emphasizes relationship building, promotions, and referral-based customer acquisition at branches across the region.

Qualifications

• Graduate with freshers or up to 1 year lending/financial services experience.
• Strong cross-selling and upselling abilities.
• Proficient in English and local language with good communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet and contribute towards branch profitability targets.
• Promote the products and services; consistently cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards improving their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services