Customer Service Executive

Muthoot Fincorp Limited; Krishna; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Limited in India seeks a Customer Service Executive to support branch operations, handle customer interactions, and promote financial products with integrity.

Fresh graduates or those with up to 1 year in lending or financial services will find growth opportunities, with emphasis on English and local language communication, relationship building, and digital mindset.

Qualifications

• Graduate with strong communication in English and local language.
• Freshers or up to 1 year experience in lending/financial services.
• Strong customer service, cross-selling, and relationship-building skills.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Meet productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs.
• Handle day-to-day transactions and valuables securely.
• Maintain data and records of daily transactions.
• Aim to transform lives by improving financial well-being of customers.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services