Customer Service Executive

Muthoot Fincorp Limited; Annamayya; On-site; INR 200,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited is hiring a Customer Service Executive in Andhra Pradesh to support daily lending operations and branch profitability. You will handle customer interactions, promote products, and ensure smooth branch workflows.

Fresh graduates or candidates with up to 1 year experience in lending or financial services will fit well. Strong communication in local language and English, data accuracy, and a customer-first mindset are essential for success.

Qualifications

• Fresh graduates or candidates with up to 1 year in lending/financial services.
• Strong communication in local language and English.
• Ability to promote products and drive branch profitability.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve productivity targets to meet branch profitability
• Promotes products and services; cross-sells and upsells at every opportunity
• Conduct promotional activities for marketing and drive referral programs
• Handle day-to-day transactions and valuables
• Maintain data and records related to daily transactions
• Retain customers by improving their financial well-being

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services