Customer Service Executive

Digitide; NTR; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide is seeking a Customer Service Executive to be the first point of contact for customers, handling inquiries and ensuring a seamless support experience. You will be a key part of back-office operations, working closely with various teams to deliver outstanding service.

You will maintain product knowledge, resolve issues, and provide timely responses while building strong customer relationships and reporting insights to management.

Qualifications

• 2+ years of experience in a customer service role, preferably in BFSI.
• Excellent written and spoken English communication.
• Strong problem-solving abilities and proactive mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency with CRM systems and relevant software.
• Attention to detail and accuracy in information delivery.
• Good time management and prioritization.
• Positive and professional attitude; willingness to learn.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a positive outcome.
• Maintain thorough understanding of our products and services to offer accurate information.
• Build and maintain strong relationships with customers, fostering a positive brand image.
• Collaborate with internal teams to ensure a smooth customer journey and effective issue resolution.
• Document and report customer feedback and trends to improve our services.
• Ensure compliance with company policies and procedures in all customer interactions.
• Stay updated with industry trends and competitor activities to enhance offerings.
• Provide regular performance reports and insights to management.
• Actively contribute to team meetings and share best practices for continuous improvement.

Skills

Excellent communication

Customer-centric approach

Problem solving

Independent multitasking

CRM proficiency

Education

High school diploma or equivalent

College degree (preferred)

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Executive, you will be the first point of contact for our customers, handling inquiries, and ensuring a seamless experience. Your role is crucial in maintaining customer satisfaction and loyalty. You will be a key part of our back-office operations, working closely with various teams to deliver an outstanding service.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and maintain strong relationships with customers, fostering a positive brand image.
• Collaborate with internal teams to ensure a smooth customer journey and effective issue resolution.
• Document and report customer feedback and trends to improve our services.
• Ensure compliance with company policies and procedures in all customer interactions.
• Stay updated with industry trends and competitor activities to enhance our offerings.
• Provide regular performance reports and insights to the management team.
• Actively contribute to team meetings and share best practices for continuous improvement.

Qualifications

• A minimum of 2 years of experience in a customer service role, preferably in a BFSI environment.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset to anticipate and address customer needs.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• A keen eye for detail and a commitment to delivering accurate and reliable information.
• Excellent time management skills and the ability to prioritize tasks effectively.
• A positive and professional attitude, with a focus on providing exceptional customer service.
• Willingness to continuously learn and adapt to new processes and technologies.
• A high school diploma or equivalent; a college degree in a relevant field is preferred.

Job Info

• Job Identification 268734
• Job Category Customer Support/Operations | BPM