Customer Relationship Executive

Digitide; Ernakulam; On-site; INR 210,000 - 300,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to be the first point of contact for customers, handling inquiries and delivering product and service information with accuracy. You will build lasting relationships, resolve issues, gather feedback, and collaborate with internal teams to improve the customer experience.

A high school diploma and 1–2 years in a customer-facing role are required, with BFSI exposure preferred.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a customer-facing role, BFSI preferred.
• Strong communication and customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and CRM tools.
• Willingness to learn and adopt new technologies.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate product and service information.
• Ensure satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated with industry trends and gather feedback.
• Assist in developing customer engagement strategies.
• Maintain records of customer interactions and feedback.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Independent multitasking

CRM tools proficiency

MS Office proficiency

Education

High school diploma or equivalent

Tools

CRM tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will directly contribute to the company's success and growth.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Assist in developing and implementing customer engagement strategies.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• A high school diploma or equivalent qualification.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• A proactive and positive attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.
• Basic knowledge of BFSI products and services is preferred.

Job Info

• Job Identification 265119
• Job Category Customer Support/Operations | BPM