Customer Relationship Executive

Digitide; Visnagar; On-site; INR 250,000 - 380,000; Full time

Job summary

Digitide seeks a Customer Relationship Executive in Gujarat to be the front face of the BFSI division. You will build and nurture long-term relationships, handle inquiries, and resolve issues to ensure customer satisfaction.

You will maintain a knowledge base, track interactions, and collaborate with cross-functional teams to deliver a seamless customer experience while upholding data privacy and security policies.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in a customer-facing role, preferably BFSI.
• Excellent verbal and written communication skills.
• Proficiency with CRM software.
• Fluency in English is required.

Responsibilities

• Greet and assist customers with a friendly and professional attitude.
• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a comprehensive knowledge base of the company’s offerings.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide regular updates and reports on customer interactions and trends.

Skills

Communication skills

Problem-solving

Customer-centric

Multi-tasking

English fluency

Education

High school diploma

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary role is to establish and nurture long-lasting relationships with our valued customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise.

Responsibilities

• Greet and assist customers with a friendly and professional attitude.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a comprehensive knowledge base of our company's offerings.
• Build and maintain a database of customer interactions and feedback.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide regular updates and reports on customer interactions and trends.
• Identify and address customer needs, offering suitable solutions.
• Ensure customer data privacy and security, adhering to company policies.
• Continuously improve customer service processes and strategies.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) software.
• Basic knowledge of BFSI products and services is preferred.
• A positive and enthusiastic attitude with a focus on customer satisfaction.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory; proficiency in other languages is a plus.

Job Info

• Job Identification 270998
• Job Category Customer Support/Operations | BPM