Customer Relationship Executive

Digitide; Kolhapur District; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide in Maharashtra seeks a Customer Relationship Executive to be the face of the company, building lasting ties with customers and ensuring satisfaction across inquiries, product information, and issue resolution.

You will greet clients, understand feedback, provide timely guidance, collaborate with internal teams, and maintain up-to-date product knowledge to drive a seamless customer experience.

Qualifications

• Excellent communication and interpersonal skills required.
• A customer-centric approach and a passion for building relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and conflict resolution skills.
• Proficiency in MS Office and CRM systems.
• Prior experience in a customer-facing role preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Listen to and understand customer inquiries, concerns, and feedback.
• Provide accurate and timely information about our products and services.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain a high level of customer satisfaction and build trust.
• Collaborate with internal teams to ensure a seamless customer experience.
• Keep up-to-date with product knowledge and industry trends.
• Document and report customer interactions and feedback.
• Identify and address potential customer retention risks.
• Ensure compliance with company policies and procedures.

Skills

Excellent communication

Interpersonal skills

Customer-centric mindset

Multitasking ability

Problem-solving

Conflict resolution

MS Office proficiency

CRM systems familiarity

Team collaboration

Time management

Tools

MS Office

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction. Your primary goal is to establish and nurture long-lasting relationships with our valued customers, ensuring their needs are met and exceeded. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that arise.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Listen to and understand customer inquiries, concerns, and feedback.
• Provide accurate and timely information about our products and services.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain a high level of customer satisfaction and build trust.
• Collaborate with internal teams to ensure a seamless customer experience.
• Keep up-to-date with product knowledge and industry trends.
• Document and report customer interactions and feedback.
• Identify and address potential customer retention risks.
• Ensure compliance with company policies and procedures.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-centric approach and a passion for building relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and conflict resolution skills.
• Proficiency in MS Office and CRM systems.
• Prior experience in a customer-facing role is preferred.
• Knowledge of the BFSI industry is an advantage.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

Job Info

• Job Identification 250491
• Job Category Customer Support/Operations | BPM