Customer Relationship Executive

Digitide; Mahbubnagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company, building strong bonds with customers and ensuring superior experiences across products and services.

You will handle inquiries, resolve issues, and collaborate with sales, marketing, and product teams to deliver seamless journeys. Fluent English, at least a high school diploma and 2 years in a customer-facing role are required, with BFSI exposure preferred.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 2 years of experience in a customer-facing role, preferably in BFSI.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and customer-centric approach.
• Proficiency in using CRM systems and other relevant software.
• Ability to work independently and manage multiple tasks.
• Proactive and positive attitude with focus on customer service.
• Excellent time management and organizational skills.
• Willingness to continuously learn and adapt to new technologies and trends.
• Fluency in English is mandatory, with proficiency in additional languages advantageous.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring high customer satisfaction.
• Build and maintain positive relationships with customers, fostering trust and loyalty.
• Resolve customer issues and complaints efficiently with effective solutions.
• Provide accurate and up-to-date information about products and services.
• Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
• Stay updated with industry trends and competitor activities to offer insights.
• Conduct market research and gather customer feedback for improvements.
• Maintain accurate records of customer interactions and data privacy.

Skills

Communication skills

CRM proficiency

Problem-solving

Time management

Customer service orientation

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and nurture strong relationships with our customers, ensuring their needs are met and their experience with our products and services is exceptional. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues that may arise.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Build and maintain positive relationships with customers, fostering a sense of trust and loyalty.
• Resolve customer issues and complaints efficiently, offering effective solutions.
• Provide accurate and up-to-date information about our products and services, ensuring customers are well-informed.
• Collaborate with other teams to ensure a seamless customer experience, including sales, marketing, and product development.
• Stay updated with the latest industry trends and competitor activities to offer valuable insights to customers.
• Conduct market research and gather customer feedback to identify areas of improvement and new opportunities.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Assist in developing and implementing customer engagement strategies to enhance brand loyalty.
• Act as a brand ambassador, promoting our company's values and culture to customers.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and positive attitude, with a focus on delivering exceptional customer service.
• Excellent time management and organizational skills.
• Willingness to continuously learn and adapt to new technologies and industry trends.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Job Info

• Job Identification 269004
• Job Category Customer Support/Operations | BPM