Customer Service Executive

TP; Navi Mumbai; On-site; INR 257,000 - 346,000; Full time

Benefits offered by this job

5 Days Working

Fixed General Shift

International CS Process

Professional growth

Job summary

TP is seeking a Customer Service Executive in Navi Mumbai (Ghansoli) with at least 1 year of experience in International customer service. The role requires excellent English communication, strong problem-solving skills, and the ability to handle customer interactions across calls, emails, and chat.

The position offers a fixed general shift from 10:00 AM to 7:00 PM, 5 days working, and opportunities to grow within an international CS process. Immediate joiners are preferred.

Qualifications

• Minimum 1 year of experience in International Customer Service.
• Excellent verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in a customer-facing BPO environment.
• Graduate preferred.
• Immediate joiners / candidates with short notice period preferred.

Responsibilities

• Handle customer queries and provide effective resolutions through calls, emails, or chat.
• Manage customer concerns professionally while maintaining high service standards.
• Understand customer requirements and provide accurate information.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
• Ensure a positive customer experience throughout the interaction.

Skills

English proficiency

Customer handling

Problem solving

Education

Graduate preferred

Job description

WE’RE HIRING | CUSTOMER SERVICE EXECUTIVE

Location: Navi Mumbai (Ghansoli)

Experience: Minimum 1 Year in International Customer Service

Shift: 10:00 AM - 7:00 PM

Working Days: 5 Days Working

Industry: BPO / Customer Service

Key Responsibilities

• Handle customer queries and provide effective resolutions through calls, emails, or chat.
• Manage customer concerns professionally while maintaining high service standards.
• Understand customer requirements and provide accurate information.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
• Ensure a positive customer experience throughout the interaction.

Candidate Requirements

• Minimum 1 year of experience in International Customer Service.
• Excellent verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in a customer-facing BPO environment.
• Graduate preferred.
• Immediate joiners / candidates with short notice period preferred.

What We Offer

• 5 Days Working (rotational weekoffs)
• Fixed General Shift: 10:00 AM - 7:00 PM
• Opportunity to work in an International Customer Service Process
• Professional growth and learning opportunities