Bpo Associate - Customer Service

3i Infotech Limited; Mumbai, Navi Mumbai; Vor Ort; INR 223.000 - 446.000; Vollzeit

Benefits dieser Stelle

PF

Gratuity

Insurance

Zusammenfassung

3i Infotech Limited is seeking a customer support executive to handle inquiries, resolve issues promptly, and maintain detailed call logs from its Mumbai office. The role involves working in a 24x7 rotational shift environment and using CRM tools like Salesforce and SAP.

Candidates should have excellent communication skills and a customer-first attitude. This on-site position at Vashi Navi Mumbai offers PF, gratuity, and insurance benefits as part of the company’s USPs.

Qualifikationen

• Excellent communication skills.
• Customer-first attitude.
• Ability to work in a 24x7 rotational shift environment.

Aufgaben

• Handle customer queries, complaints & service requests.
• Deliver professional and timely resolutions.
• Maintain accurate call logs and reports.
• Rotational Shifts, Rotational Offs. (Day Shift for Females)

Kenntnisse

Excellent communication

Customer-first attitude

24x7 rotational shifts

Tools

Salesforce

SAP

Jobbeschreibung

*Key Responsibilities:*

• Handle customer queries, complaints & service requests
• No Sales, No Targets, No Pressure.
• Deliver professional and timely resolutions
• Work on CRM tools. (Salesforce/SAP)
• Maintain accurate call logs and reports.
• Rotational Shifts, Rotational Offs. (Day Shift for Females)

*What Were Looking For:*

• Excellent communication skills
• Customer-first attitude
• Ability to work in a 24x7 rotational shift environment

*Location:*

Vashi -Navi Mumbai

**Location - 3i-Infotech Ltd, Tower No.5, 5th Floor, International Infotech Park, Vashi Navi Mumbai - 400703 .

*Our USPs :

• Opportunity to work for Public Listed company.
• Salary - Every 1st of the month
• PF, Gratuity, Insurance, etc