Customer Service

Career Guideline Services India Pvt. Ltd; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Career Guideline Services India Pvt. Ltd. is hiring a BPO Customer Service Executive to handle inbound and outbound calls from Mumbai, Thane, and Navi Mumbai. This role focuses on delivering accurate information, resolving queries, and maintaining high service quality.

Eligibility includes HSC or graduate, proficiency in English and Hindi (or process language), basic computer and typing skills, and a customer-focused mindset with problem-solving abilities. Rotational shifts may apply.

Qualifications

• HSC or graduate candidates may apply.
• Good communication skills in English, Hindi, or process language.
• Basic computer knowledge and typing skills.
• Customer-focused attitude with good problem-solving abilities.
• Willingness to work in rotational shifts, if required.

Responsibilities

• Handle customer queries through inbound and outbound calls.
• Provide accurate information and resolve customer complaints.
• Maintain high customer satisfaction and service quality.
• Update customer information and call details in the system.
• Follow company policies, process guidelines, and quality standards.

Skills

English language

Hindi language

Typing skills

Basic computer knowledge

Customer-focused attitude

Problem-solving

Education

HSC / Graduate

Job description

WE ARE HIRING | BPO CUSTOMER SERVICE EXECUTIVE

Job Location: Mumbai / Thane / Navi Mumbai

Process: Domestic / International Voice Process

Salary: As per industry standards

Shift: Rotational shifts, depending on the process

Job Responsibilities: Handle customer queries through inbound and outbound calls. Provide accurate information and resolve customer complaints. Maintain high customer satisfaction and service quality. Update customer information and call details in the system. Follow company policies, process guidelines, and quality standards.

Eligibility Criteria: HSC / Graduate candidates can apply. Good communication skills in English, Hindi, or the required process language. Basic computer knowledge and typing skills. Customer-focused attitude with good problem-solving abilities. Willingness to work in rotational shifts, if required.

Career Guideline Services India Pvt. Ltd. Your Career, Our Commitment!