Customer Service Executive | HGS

Vrinda International; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International in Navi Mumbai, India seeks a Customer Service Executive for its IT Services division. You will be the primary contact for clients, delivering prompt, courteous support in a dynamic voice process environment.

The role targets individuals with about one year of relevant experience and a solid base in technical literacy and client relationship management. Responsibilities include handling voice interactions, resolving issues, and maintaining professional client relations with

Qualifications

• 1 year of work experience in a customer-facing or support role.
• Proficiency in basic computer operations and software navigation.
• Strong aptitude for problem-solving and critical thinking in high-pressure situations.
• Demonstrated expertise in customer relationship management and service delivery.
• Ability to handle sensitive customer concerns with tact and professionalism.
• Excellent verbal communication for a voice-based process.
• Prior experience in customer service and query resolution is highly preferred.

Responsibilities

• Manage incoming voice interactions to address client inquiries and resolve issues promptly.
• Utilize problem-solving abilities to navigate complex customer concerns and provide effective solutions.
• Maintain positive and productive relationships with clients through consistent and professional communication.
• Handle customer queries and complaints with a focus on satisfaction and service quality.
• Apply basic computer proficiency to access systems, log interactions, and retrieve necessary information.
• Demonstrate clear and articulate verbal communication skills to ensure mutual understanding during all interactions.

Skills

Customer service

Problem solving

Verbal communication

CRM experience

Tact and professionalism

Query resolution

Tools

CRM software

Job description

Navi Mumbai, India | Posted on 10/15/2026

Job Description

Job Title: Customer Service Executive | HGS

Summary

We are seeking a dedicated professional to join our IT Services division as a Customer Service Executive. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries are resolved with efficiency and courtesy. The position is designed for individuals with approximately one year of relevant experience who are eager to deliver exceptional support within a dynamic voice process environment. Success in this role requires a strong foundation in technical literacy and the ability to manage client relationships with professionalism and empathy.

Responsibilities

• Manage incoming voice interactions to address client inquiries and resolve issues promptly.
  
• Utilize problem-solving abilities to navigate complex customer concerns and provide effective solutions.
  
• Maintain positive and productive relationships with clients through consistent and professional communication.
  
• Handle customer queries and complaints with a focus on satisfaction and service quality.
  
• Apply basic computer proficiency to access systems, log interactions, and retrieve necessary information.
  
• Demonstrate clear and articulate verbal communication skills to ensure mutual understanding during all interactions.
  

Requirements

Requirements:

• Minimum of one year of work experience in a customer-facing or support role.
  
• Proficiency in basic computer operations and software navigation.
  
• Strong aptitude for problem-solving and critical thinking in high-pressure situations.
  
• Demonstrated expertise in customer relationship management and service delivery.
  
• Proven ability to handle sensitive customer concerns with tact and professionalism.
  
• Excellent verbal communication capabilities suitable for a voice-based process.
  
• Prior experience in customer service and query resolution is highly preferred.